Website Maintenance
We provide website maintenance packages to businesses of all sizes, so they can focus on what they do best and leave the website maintenance service to us.
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Key Features of our Website Maintenance Packages
software solutions or getting the gen-y gung-ho about your fun idea.
Website Hosting
Every Website needs hosting, the place online where all the files are stored. Hosting plays a big role in website performance, therefore, our website maintenance packages, include premium hosting for your website.
Regular Website Backups
A key feature of our website maintenance packages is taking regular backups for your website. We take backups of the website on a daily basis, and on top of that, we have another set of backups, as a fail-safe, because you can never be too careful, right?
Website Security
As part of our maintenance services, we also provide additional website security, we have firewalls and place and we scan the website on a regular basis to identify potential threats. Worst come scenario, we have website backups that we can use, and we can provide a malware removal service.
Core and Plugin Updates
A big part of website maintenance is keeping your website up to date. That ensures that your website is running smoothly for your visitors, and also lowers the chances of having downtimes or security issues on the website. So we take care of the website core and all plugin updates, making sure everything, in general, is up to date.
Additional Website Support
Our business website maintenance package also includes a monthly allowance for any extra support you might need with your website. e.g. adding new testimonials, blogs, pages, etc.. whether something it’s too complicated or you’re just too busy, send it to use, and we can handle it. Our support packages are designed to help you focus on what you do best and leave the website maintenance to us.
Discounted Hourly Rate
We want to reward you for being an existing client of our maintenance services and support packages, therefore we are offering a discounted hourly rate for any extra support you might need with your websites.
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Website Maintenance Plans
Basic Package
$39
$20.00/Month
1-3 Monthly Service Requests
2 Maximum Support Hours
Free Task Manager Access
Update or correct website content
Damage pages & links repairing
Email/Domain/Hosting Support
3rd Party Web Hosting Help
Monthly Backup
Consulting Requests
Form Creation
Script Installations
PHP Scripting Help
CMS / WordPress Support
Server Support
Ecommerce Site Support
On-Site SEO Work
Graphic Design
Coding
Business Package
$199
$149.00/Month
1-20 Monthly Service Requests
12 Maximum Support Hours
Free Task Manager Access
Update or correct website content
Damage pages & links repairing
Email/Domain/Hosting Support
3rd Party Web Hosting Help
Weekly Backup
Consulting Requests
Form Creation
Script Installations
PHP Scripting Help
CMS / WordPress Support
Server Support
Ecommerce Site Support
On-Site SEO Work
Graphic Design
Coding
Advanced Package
$399
$299.00/Month
Unlimited Monthly Requests
30 Maximum Support Hours
Free Task Manager Access
Update or correct website content
Damage pages & links repairing
Email/Domain/Hosting Support
3rd Party Web Hosting Help
Daily Backup
Consulting Requests
Form Creation
Script Installations
PHP Scripting Help
CMS / WordPress Support
Server Support
Ecommerce Site Support
On-Site SEO Work
Graphic Design
Coding
World-Class Support Team
Our dedicated account team is ready to help. Book a call, send an email or connect on the live chat here!
FAQs
Frequently Asked Questions
Does the monthly support time rollover?
Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover. You can take comfort in the fact that your request will be addressed with immediate attention. if you think you don’t need the additional website support allowance, you could always downgrade to the smaller maintenance package.
What happens if my website gets hacked or goes down?
The goal of WordPress website maintenance is to keep your site secure, which is why we go out of our way to avoid issues. However, if something happens and your website needs immediate attention, we will be there to assist you.
We are unable to promise that your website will not be hacked, but we can assure you that we will make every effort to prevent it, as well as assist in the recovery and cleanup.
What tasks are included in the dedicated support time?
Content update requests and small design improvements are the most common requests, however, anything that can fit into your monthly support time is a free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.
How do I choose the right onlinedesk for my business?
When selecting onlinedesk, consider factors such as their expertise, experience, portfolio of previous work, client testimonials, range of services, industry knowledge, team capabilities, communication skills, and pricing. It’s also important to ensure that the agency understands your business goals and can provide a tailored strategy to achieve them.
What if I need something outside my maintenance package?
If you have a task that is beyond what is included in your website maintenance, we will submit a quote for you to approve separately.
However, many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time will be billed at our discounted hourly rate.
Can I really cancel at any time?
Yes, Cancel any time.